Shipping Policy

At CrownWatch, we’re committed to making your shopping experience as smooth as possible — from checkout to delivery. Below you’ll find important information about order processing, shipping, tracking, and delivery.

Order Processing

Orders are typically processed within 1–5 business days after your order is placed and payment is successfully confirmed.

Business days are Monday through Friday, excluding U.S. federal holidays.

During product launches, promotional events, holidays, or periods of high order volume, processing may take slightly longer than usual.

Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information when available.

Shipping & Estimated Delivery

Standard Shipping: Estimated delivery within 5–14 business days after shipment.

Estimated delivery times are provided as a guideline and may vary depending on your destination, carrier operations, weather conditions, peak shipping periods, customs processing where applicable, or other circumstances outside our reasonable control.

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

Where We Ship

CrownWatch ships to eligible addresses within the United States.

Shipping availability is determined at checkout based on your delivery address. Certain locations, territories, PO Boxes, APO/FPO addresses, or other destinations may have limited shipping options or may not be eligible for delivery.

If you have questions about whether we can ship to your location, please contact us at support@crownwatchusa.com.

Order Tracking

Once your order ships, tracking information will be sent to the email address provided at checkout when tracking is available.

Please allow some time for tracking information to become active after receiving your shipping confirmation, as carriers may require additional time to scan and update the shipment in their system.

Tracking updates are provided by the shipping carrier and may occasionally experience delays between scans.

Multiple Packages

In some cases, items from the same order may be shipped separately due to product availability or fulfillment requirements.

If your order is shipped in multiple packages, you may receive separate tracking information for each shipment. Receiving one package does not necessarily mean that the remaining items in your order are missing.

Delivery Delays

While we work to have every order delivered within the estimated timeframe, occasional delays may occur.

Delays may be caused by carrier disruptions, severe weather, peak holiday periods, customs or transportation processing, incorrect or incomplete delivery information, or other circumstances outside our reasonable control.

If your order is significantly delayed, please contact our Customer Support team at support@crownwatchusa.com and we will assist you in reviewing the shipment status and available options.

If we are unable to ship your order within the timeframe stated at the time of purchase, we will provide any notice, cancellation option, or refund required under applicable U.S. law.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, please contact us as soon as possible at support@crownwatchusa.com.

We will do our best to update your information before the order ships, but we cannot guarantee that an address can be changed once an order has entered processing or has been transferred to the shipping carrier.

CrownWatch is not responsible for delivery delays or failed deliveries caused by incorrect or incomplete shipping information provided by the customer, except as otherwise required by applicable law.

Lost Packages

If your tracking information indicates that your package may be lost in transit, please contact us at support@crownwatchusa.com.

Our Customer Support team will review the tracking information and, when appropriate, work with the shipping carrier or logistics provider to investigate the shipment.

If a shipment is confirmed as lost, we will provide an appropriate resolution in accordance with our policies and applicable law.

Packages Marked as Delivered

If your tracking information shows that your package was delivered but you cannot locate it, please first check around your property, mailbox, building reception or mailroom, and with household members or neighbors who may have accepted the package.

Carrier tracking may occasionally update before the package is physically located by the recipient. If you are still unable to locate your order, please contact us at support@crownwatchusa.com so we can review the shipment information and assist you with the next steps.

Damaged Packages

Please inspect your order as soon as it arrives.

If your product arrives damaged, defective, or incorrect, please contact CrownWatch at support@crownwatchusa.com as soon as possible. Include your order number and clear photos or video showing the product and any relevant packaging.

Our team will review the issue and provide an appropriate resolution in accordance with our Returns & Refunds Policy and Limited Warranty, where applicable.

International Fulfillment

Some orders may be processed or fulfilled through our international fulfillment and logistics partners.

As a result, tracking information may show international transit locations or multiple carrier partners before the package reaches its final destination.

This does not affect your ability to contact CrownWatch Customer Support regarding your order.

Customs, Duties & Import Charges

For eligible orders that involve international fulfillment, customs processing may be required during transit.

Any charges that are specifically disclosed to you at checkout will be shown before you complete your purchase. If additional duties, taxes, or import charges may apply to a particular destination, information regarding responsibility for those charges will be provided where required by applicable law.

Order Changes & Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once an order has entered processing or has shipped.

Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping methods, fulfillment operations, carrier services, or legal requirements.

The most current version of this policy will always be available on this page.

Contact Us

If you have questions about shipping, tracking, or delivery, please contact our Customer Support team:

Email: support@crownwatchusa.com

© 2026 CrownWatch. All rights reserved.