Returns & Refunds

We want you to love your CrownWatch purchase. If you're not completely satisfied, you may request a return within 30 days of delivery.

To be eligible for a return, your item must be unused, unworn, and in the same condition in which you received it. All original packaging, protective materials, accessories, and tags must be included. Proof of purchase is required.

To start a return, please contact our Customer Support team at support@crownwatchusa.com. Returns sent without prior authorization may not be accepted.

Once your return request is approved, our team will provide the return instructions and the appropriate return address. Please do not send your item back to the address shown on the original shipping label unless instructed to do so.

30-Day Returns

Eligible items may be returned within 30 days of confirmed delivery.

To qualify for a return:

• The return must be requested within 30 days of delivery.
• The item must be unused and unworn.
• The item must be in its original condition.
• All original packaging, accessories, tags, and protective materials must be included.
• Proof of purchase is required.

For returns due to a change of mind, personal preference, or ordering the wrong item, the customer is responsible for return shipping costs.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. If your item arrives damaged, defective, or different from what you ordered, contact us as soon as possible at support@crownwatchusa.com.

Please include your order number and clear photos or video showing the issue so our team can review your claim.

If we confirm that the item is damaged, defective, or incorrect, CrownWatch will provide an appropriate resolution at no additional cost to you. Depending on the circumstances, this may include a replacement, refund, or another suitable solution.

If an authorized return is required because of our error or a confirmed product defect, CrownWatch will cover the applicable return shipping cost.

Non-Returnable Items

Returns may not be accepted for:

• Items showing signs of wear, use, accidental damage, or misuse;
• Items that have been altered, modified, or repaired by an unauthorized third party;
• Items missing original packaging, accessories, tags, or included components;
• Personalized, engraved, or custom-made products; and
• Items returned outside the applicable return period, except where covered by our warranty or required by applicable law.

Return Shipping

Customers are responsible for return shipping costs for standard returns, including returns due to change of mind or personal preference.

If your item arrived damaged, defective, or incorrect and your claim is approved, CrownWatch will cover authorized return shipping when a physical return is required.

We recommend using a trackable shipping service. CrownWatch cannot be responsible for customer-arranged return shipments that are lost or damaged in transit.

Exchanges

We do not currently offer direct exchanges for standard returns. If you would like a different product, color, or style, please return your eligible item and place a new order.

If you received a damaged, defective, or incorrect item, please contact our Customer Support team before placing another order.

Refunds

Once your return is received and inspected, we will notify you of the status of your refund.

If approved, your refund will be issued to your original payment method. Please allow up to 10 business days for us to process an approved refund after the returned item has been received and inspected.

Your bank, credit card issuer, or payment provider may require additional time to post the refund to your account after it has been issued.

If more than 15 business days have passed since we confirmed that your refund was issued and you have not received it, please contact us at support@crownwatchusa.com.

Limited Warranty

CrownWatch products are covered by a 2-year limited warranty against manufacturing defects under normal use.

This warranty does not cover normal wear and tear, accidental damage, misuse, improper handling, unauthorized repairs or modifications, cosmetic damage caused by use, or damage resulting from failure to follow product care instructions.

To submit a warranty claim, contact support@crownwatchusa.com with your order number, a description of the issue, and clear photos or video showing the problem.

Approved warranty claims may be resolved through repair, replacement, refund, or another appropriate remedy depending on the circumstances.

Order Cancellations

If you need to cancel or change your order, please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee changes or cancellations once an order has entered processing or has shipped.

Contact Us

Questions about returns, refunds, or warranty claims?

Email: support@crownwatchusa.com

Our Customer Support team will be happy to assist you.